FAQ
How can we help you?
Find answers to common questions about our products,
customization and working with Hello Good.
Can I order a sample?
Yes. Please tell us the product and model you are interested in, and we will help arrange a sample.
Do I need to pay for samples?
Samples and shipping are charged. Sample fees may be refunded when an order meets the agreed minimum order quantity. Please confirm the details with our team.
Can you customize the logo, colors or packaging?
Yes. We support logo, color and packaging customization. Share your requirements and artwork in AI or PDF format so we can review the details.
What is the usual lead time?
Our original FAQ lists approximately 3 days for samples and 7 to 10 days for mass production. Some products specify 15 working days. We will confirm the schedule for your product and order before production.
Which payment methods do you accept?
Payment options include T/T, L/C and the methods available through Alibaba Trade Assurance. The options for your order will be confirmed in your quotation.
Can you ship to an Amazon FBA warehouse?
Yes. We can arrange delivery to an FBA warehouse and help with barcode, warning and FBA labeling requirements. Please share your fulfillment instructions.
How do I place an order?
Send an inquiry with the product, quantity and customization requirements. Include your delivery address, postal code and telephone number so our team can prepare a quotation.
What delivery terms are available?
FOB, CFR, CIF and EXW are available. Shipping arrangements, costs and the agreed terms are confirmed for each order.
No matching questions. Please contact us and we will be happy to help.
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Have a question or a new idea? We’d love to hear from you.
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